Chapter 3—Report on performance
Performance report for Program 1.2
Program 1.2 ensures that the agency develops, implements and maintains relevant programs, activities, online services, promotions and research in order to improve visitors’ understanding and appreciation of Australia’s past, present and future democracy.
Table 2 demonstrates that the majority of performance measures for Program 1.2, as set out in the 2009–10 Portfolio Budget Statements, were met to a high degree.
| Program 1.2—Develop and present Old Parliament House (OPH) as a major museum of political, parliamentary and social history | |
|---|---|
| Target | Result |
| Key performance indicator 1: Increase awareness of the new role of OPH as a museum exploring the past, present and future of Australian democracy | |
| 5% increase in visitor numbers each year. | Fully achieved |
| Tenor of media stories 90% to remain positive over time. | Fully achieved |
| 5% increase in website use each year. | Not achieved (site traffic decreased) |
| Devise a strategy that outlines the introduction of web-based schools and non-schools learning programs by April 2010. | Partially achieved (strategy in development but not completed) |
| 100% of reference queries are dealt with within 10 working days. | Fully achieved |
| All scholarships and fellowships awarded will be assessed by selection panel comprising representatives from academics, cultural institutions and OPH. | Fully achieved |
| Key performance indicator 2: Be acknowledged as a pre-eminent and innovative cultural institution | |
| Continue to attract 75,000 schoolchildren to OPH and target school visitor satisfaction levels at or above 95% in 2009–10. | Fully achieved |
| General visitor satisfaction levels at or above 85% in 2009–10. | Fully achieved |
| Number of collection items on display or otherwise accessible to increase by 2% in 2009–10. | Fully achieved |
| Key performance indicator 3: Extend OPH’s profile and partnerships with other institutions, academics and cultural innovators | |
| Two partnerships established in 2009–10 rising to a target number of 4 per annum by 2013. | Fully achieved |
| Two significant collaborative projects established in 2009–10 with such institutions. Increasing to a target of 5 per annum by 2013. | Fully achieved |
| Recording of 10 oral histories by June 2010 in partnership with another cultural institution. | Fully achieved |
The following text provides a detailed report of performance against the 2009–10 key performance indicators for Program 1.2.