Chapter 4—Management and accountability
Information management
Information and communications technology (ICT) management, liaison, policy and online services remained the responsibility of the Heritage and Information Communication Technology Section. ICT services continued to be provided under a memorandum of understanding with the Department of the Prime Minister and Cabinet. Representatives of the agency and the department meet monthly, and more often if required, to monitor service delivery and management.
Relevant guidelines were maintained during 2009–10, including processes for the development of business cases and the assessment of new ICT projects. These processes ensure that all project proposals are fully scoped, project plans are prepared, risk analyses are undertaken and lifecycle costings are considered in the initial scoping and implementation phase. They also ensure that the relevance of any project to the strategic direction of the agency is clear.
The agency’s Museum of Australian Democracy website (moadoph.gov.au) was regularly updated, providing information to the general public on exhibitions, programs and services and specific education program content. In addition, developmental work was undertaken for an expansion of Museum of Australian Democracy onsite programs. This is expected to result in additions to the website in early 2010–11 to include an online version of the Australian Democracy exhibition timeline and images and details of 42 collection items.
The organisation’s staff intranet was maintained and regularly updated, providing relevant information resources and facilities for all employees.
Preparatory work for a planned upgrade to the agency’s phone system was also undertaken during 2009–10.