Chapter 4–Management and accountability

Information management

Information and communications technology (ICT) services continued to be provided under a memorandum of understanding with the Department of the Prime Minister and Cabinet. Representatives of the agency and the department met monthly to monitor service delivery and management.

Relevant guidelines were maintained during 2010–11, including processes for the development of business cases and the assessment of new ICT projects. These processes ensure that all project proposals are fully scoped, project plans are prepared, risk analyses are undertaken and life-cycle costings are considered in the initial scoping and implementation phase. They also ensure that the relevance of any project to the strategic direction of the agency is clearly articulated.

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