Letter of transmittal

iii

Table of contents

v

Index

143–6

Glossary [abbreviations and acronyms]

142

Contact officer(s)

ii

Internet home page address and internet address for report

ii

Review by Director

xii–xiv

Summary of significant issues and developments

xii

Overview of agency’s performance and financial results

xiii

Outlook for following year

xiii

Significant issues and developments—portfolio

xii–xiv

Role and functions

2

Organisational structure

3

Outcome and program structure

6

Where outcome and program structure differs from Portfolio Budget Statements, Portfolio Additional Estimates Statements or other portfolio statements accompanying any other additional appropriation bills, details of variation and reasons for change

none to report

Portfolio structure

na

Review of performance during the year in relation to programs and contribution to outcomes

6–22

Actual performance in relation to deliverables and key performance indicators set out in the Portfolio Budget Statements, Portfolio Additional Estimates Statements or other portfolio statements

6–22

Where performance targets differ from the Portfolio Budget Statements or Portfolio Additional Estimates Statements, details of both former and new targets, and reasons for the change

none to report

Narrative discussion and analysis of performance

6–22

Trend information

6–22

Significant changes in nature of principal functions/services

none to report

Performance of purchaser–provider arrangements

35

Factors, events or trends influencing performance

6–22

Contribution of risk management in achieving objectives

29, 30, 31, 32

Performance against service charter customer service standards, complaints data and the agency’s response to complaints

31

Discussion and analysis of the agency’s financial performance

40–3

Discussion of any significant changes in financial results from the prior year, from budget or anticipated to have a significant impact on future operations

40–3

Agency resource statement and summary resource tables by outcomes

135–7

Management and accountability

Corporate governance

24–32

Certification by Director that agency has complied with the Commonwealth Fraud Control Guidelines

iii

Statement of the main corporate governance practices in place

24–32

Names of the senior executives and their responsibilities

3–4

Senior management committees and their roles

24–6

Corporate and operational planning and associated performance reporting and review

28–30

Internal audit arrangements, including approach adopted to identifying areas of significant financial or operational risk and arrangements to manage those risks

30–2

Policy and practices on the establishment and maintenance of appropriate ethical standards

2, 31

How nature and amount of remuneration for Senior Executive Service officers is determined

31

External scrutiny

32

Significant developments in external scrutiny

none to report

Judicial decisions and decisions of administrative tribunals and by the Australian Information Commissioner

32

Reports by the Auditor-General, a parliamentary committee, the Commonwealth Ombudsman or an agency capability review

32

Management of human resources

33–4

Assessment of effectiveness in managing and developing human resources to achieve
agency objectives

33–4

Workforce planning, staff turnover and retention

33

Impact and features of enterprise or collective agreements, individual flexibility arrangements, determinations, common law contracts and Australian workplace agreements

33

Training and development undertaken and its impact

33

Work health and safety performance

33–4

Statistics on staffing

132–4

Enterprise or collective agreements, individual flexibility arrangements, determinations, common law contracts and Australian workplace agreements

33, 132–4

Performance pay

33

Assets management

35

Assessment of effectiveness of assets management

35

Purchasing

35–6

Assessment of purchasing against core policies and principles

35–6

Consultants

35–6

A summary statement detailing the number of new consultancy services contracts let during the year, the total actual expenditure on all new consultancy contracts let during the year (inclusive of GST), the number of ongoing consultancy contracts that were active in the reporting year and the total actual expenditure in the reporting year on the ongoing consultancy contracts (inclusive of GST); and a statement noting that information on contracts and consultancies is available through the AusTender website

36

Australian National Audit Office access clauses

36

Absence of provisions in contracts allowing access by the Auditor-General

36

Exempt contracts

Contracts exempted from publication on AusTender

none to report

Financial statements

44–130

Work health and safety (Schedule 2, Part 4 of the Work Health and Safety Act 2011)

33–4

Advertising and market research (section 311A of the Commonwealth Electoral Act 1918 ) and statement on advertising campaigns

36

Ecologically sustainable development and environmental performance (section 516A of the Environment Protection and Biodiversity Conservation Act 1999 )

36–7

Compliance with the agency’s obligations under the Carer Recognition Act 2010

35

Grant programs

36

Disability reporting—explicit and transparent reference to agency-level information available through other reporting mechanisms

34

Information Publication Scheme statement

32

Correction of material errors in previous annual report